City of Houston is planning to roll out Lagan in Fall of 2011

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The days of using 311 to report non-emergency issues may soon vanish. Technology has evolved to allow citizens to report issues via Smartphones and the web. Scheduled to roll out in the Fall of 2011, the City of Houston plans to implement Lagan – a web based customer relationship management solution designed to improve service delivery by managing interactions with residents more efficiently. To tool is expected to help:

  • Reduce cost
  • Streamline service delivery
  • Increase Government access
  • Provide a more transparent Government
  • Increase Government Accountability
Currently Houston Public Works is testing Smartphone application SeeClickFix which allows citizens to report issues such as potholes, graffiti, broken streetlights, and more via their mobile phones. I have tested the application myself and find it very useful and empowering. Read more about SeeClickFix at HtownBingo.com.
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